CryptoGuard ("we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy describes how we collect, use, share and protect information when you visit our website or engage our services.
1. Information We Collect
1.1 Information you provide directly
When you submit a contact form, request a case review, subscribe to communications, or correspond with us, we may collect: your name, email address, phone number, the nature of your enquiry, the country you are based in, and any details you choose to share about your situation.
We never ask for, receive or store private keys, seed phrases or wallet passwords. Please do not include this information in any message to us.
1.2 Information collected automatically
When you visit our website, certain information is collected automatically, including: IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages and approximate location derived from IP. This information is used to operate the site, measure performance and protect against abuse.
1.3 Cookies and similar technologies
We use cookies and similar technologies to remember your preferences, keep the site secure, measure traffic, and — where you have consented — to deliver and measure advertising. You can change your preferences at any time through your browser settings or our cookie banner.
2. How We Use Your Information
- To respond to your enquiries and provide the services you request.
- To communicate with you about your case, including updates and follow-up.
- To operate, maintain, secure and improve our website and services.
- To comply with legal obligations, prevent fraud and enforce our Terms.
- With your consent, to send marketing communications that you can unsubscribe from at any time.
3. Cookies & Advertising
We use a small number of strictly necessary cookies to operate the site, plus optional analytics and advertising cookies that load only after consent where required.
- Strictly necessary: needed for core site functionality and security.
- Analytics: help us understand which pages are useful and where to improve.
- Advertising: may include third-party providers such as Google. These cookies enable us to measure ad performance and to show relevant ads on other websites you visit. Where applicable, third parties may use cookies, web beacons and similar technologies to collect or receive information from this website and elsewhere on the internet, and use that information to provide measurement services and personalised ads.
You can opt out of personalised Google advertising by visiting Google Ads Settings. You can opt out of third-party vendor's use of cookies for personalised advertising by visiting aboutads.info or, in the EU, youronlinechoices.eu.
4. How We Share Information
We do not sell personal information. We share information only as needed to operate our business and serve you, including:
- Service providers who process data on our behalf (for example, hosting, email delivery, customer support, analytics, advertising) under written agreements that protect your data.
- Professional partners such as legal counsel or law-enforcement liaisons, but only where you have requested or authorised this in connection with a case.
- Legal and safety disclosures where we believe in good faith that disclosure is necessary to comply with the law, protect our rights, or prevent harm.
- Business transfers in the event of a merger, acquisition or asset sale, in which case we will continue to honour this Policy.
5. International Transfers
We operate across multiple jurisdictions. Where personal information is transferred outside your country, we use appropriate safeguards (for example, Standard Contractual Clauses) to ensure your data continues to be protected to a standard consistent with applicable law.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
7. Your Rights
Depending on where you live, you may have rights to access, correct, update, port or delete your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact privacy@cryptoguard.example. We will respond within the timeframes required by applicable law.
If you are in the European Economic Area or the United Kingdom, you may also lodge a complaint with your local data protection authority. If you are a California resident, you have specific rights under the CCPA / CPRA, including the right to know, delete and limit the use of certain information; we do not sell personal information.
8. Security
We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls, monitoring and staff training. No system is perfectly secure, but we work to keep risks low and respond quickly to issues.
9. Children
Our services are not directed to children under 16, and we do not knowingly collect information from them. If you believe a child has provided us information, please contact us so we can delete it.
10. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on this page or communicated to you directly where appropriate.
11. Contact Us
Questions about this Policy or your personal information? Email privacy@cryptoguard.example or write to us via the contact form.